Water Services Division (WSD)

The Water Services Division is a section of the Office of the People's Counsel, the public advocate for District utility ratepayers. The Water Services Division is the advocate for DC Water's consumers. OPC's reputation as a premier consumer services advocate working with energy and local telephone utilities led to the DC Council assigning OPC the authority and responsibility to assist DC water consumers. OPC's WSD assists with consumer complaints and the legal role of representing the interest of water consumers before the DC Water Board in matters of rates and service.

OPC works on behalf of the consumer to negotiate customer complaints about billing, service quality and other issues that may arise between the consumer and DC Water. OPC's assistance to water consumers is free of charge.

Things You Need to Know

WSD responsibility is to educate and inform DC Water Consumers. Click this page to learn the essentials of being a DC Water Consumer.

Water Consumer Bill of Rights

Learn your rights! The Water Consumer Bill of Rights covers meters, billing, DC Water’s process and many water-related items.

Financial Assistance

Are you having trouble paying your water bill? Learn all available water assistance programs.

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